Privacy Policy

1. Introduction

Welcome to Prathamesh Business Solutions LLP ("we", "our", or "us"). We operate out of Dhawas, Jaipur, delivering specialized services in Rooftop Solar Energy System Installations and Certified Natural Gemstones Trading.

We respect your privacy and are committed to protecting any personally identifiable information you share with us through our website, telephonic consultations, inquiry forms, or site evaluation visits. This Privacy Policy outlines our data handling practices and your privacy rights.

2. Information We Collect

To provide customized solar proposals, government subsidy support, and verified gemstone consultations, we may collect the following types of information:

• Personal Contact Data: Name, phone/WhatsApp number, email address, and postal address.
• Solar Project Details: Electricity connection type, average monthly bill, rooftop area specifications, and premises photos for solar feasibility studies.
• Gemstone Inquiry Details: Astrological gemstone preferences, ring size requirements, and certification requests.
• Government Subsidy Documentation: Necessary identification/electricity bill copies required solely for filing solar net-metering and government subsidy applications on your behalf.
• Technical Data: Basic anonymized website usage metrics, device information, and IP address for site optimization.

3. How We Use Your Information

The information collected is strictly utilized for legitimate business purposes including:

• Contacting you regarding your inquiries for solar panel installations or gemstone catalogs.
• Conducting solar site assessments and preparing custom rooftop engineering estimates.
• Processing net-metering applications and government subsidy paperwork with DISCOM authorities in Rajasthan.
• Dispatching lab-certified gemstones and related purchase invoices/certificates to your address.
• Providing customer care, solar warranty assistance, and annual maintenance support.

4. Data Sharing & Third-Party Disclosure

We maintain strict confidentiality. We only share your information under the following necessary circumstances:

• Government & Utility Bodies: Relevant state electricity boards (e.g., JVVNL) and nodal renewable energy agencies solely for solar net-metering approval and subsidy disbursal.
• Certified Testing Laboratories: Authorized Gemological Laboratories for issuing authenticity test reports accompanying gemstone purchases.
• Legal Compliance: When required by applicable Indian laws or valid government orders.

5. Security & Data Storage

We employ standard physical, technical, and managerial safeguards to protect your personal details against unauthorized access, alteration, or disclosure. Physical project files and digital inquiries are stored securely and accessed only by authorized personnel at our Jaipur office.

6. Your Rights & Options

You have full control over your personal information. At any time, you may:

• Request access to the personal data we hold about you.
• Request correction or updating of any inaccurate details.
• Opt-out of receiving follow-up calls or promotional WhatsApp updates.